Need help with INKOMNIUM or an Apra Group service? Here is how to reach us. This page is for customer support. If you want to request a proposal for Apra Group's services, please use the contact section on our home page instead.
For support with INKOMNIUM or an Apra Group service, email support@apragroupllc.com. For general inquiries, email info@apragroupllc.com or call us during U.S. business hours.
We aim to respond to support requests within 1 to 2 business days.
Apra Group LLC bills INKOMNIUM subscriptions to studios as a recurring monthly fee through Stripe, our payment processor. Each subscription is charged in advance, renews automatically until cancelled, and generates a receipt. From your account you can update your payment method, change your plan, or cancel at any time, with cancellation taking effect at the end of the current billing period. Payment card details are collected and stored by Stripe within its PCI-DSS compliant environment; Apra Group LLC does not store full card numbers.
Payments that a studio collects from its own clients through INKOMNIUM are processed on the studio's own connected payment account. In those transactions the studio is the merchant of record and is solely responsible for the charge, as well as for any refund, chargeback, tax, or dispute with its client. Apra Group LLC and INKOMNIUM do not hold, move, or control those funds and are not a party to them. If you are an end client with a question about a specific charge, please contact the studio that served you.
For questions about your INKOMNIUM subscription, invoices, receipts, plan changes, or payment method, email support@apragroupllc.com and our team will assist you.
